Shipping

Shipping

At ALPHAPEX, we take pride in offering high-quality products straight from production to our valued customers. We would like to inform you that currently, we do not have the facilities for storage, which means that our delivery process might take longer than the average time. We sincerely apologize for any inconvenience this may cause and assure you that we are working diligently to minimize delivery delays.

Order Processing:

Upon receiving your order, our team will immediately begin processing it. We aim to process orders as quickly as possible to ensure prompt shipment. However, please note that due to our limited storage capabilities, we may require additional time to prepare and package your products for delivery.

Delivery Timeframe:

The delivery timeframe for your order will depend on various factors, including the availability of the product and the shipping method chosen. As we prioritize delivering products directly from production, the estimated delivery time might be longer than what you may expect from traditional retailers. We kindly ask for your understanding and patience during this process. You will be contacted by our time to keep you up to date with the processing timings.

Shipping Methods:

We strive to offer reliable shipping methods to ensure your order reaches you in the best possible condition. Our shipping partners are carefully selected to provide efficient and secure delivery services. Rest assured that we will choose the most appropriate shipping method based on the nature of your order and its destination.

Order Tracking:

To keep you informed about the status of your order, we will provide a tracking number as soon as it becomes available. You can use this tracking number to monitor the progress of your shipment through our website or the designated shipping carrier's online portal. Please note that it may take a few days for the tracking information to be updated after your order has been dispatched.

Customer Support:

Should you have any questions or concerns regarding your order or its delivery, our dedicated customer support team is here to assist you. You can reach us through our contact channels, including email, phone, or live chat. We are committed to providing timely and helpful support to ensure your satisfaction.

Once again, we sincerely apologize for any inconvenience caused by the longer delivery times due to our current lack of storage facilities. We appreciate your understanding and trust in our commitment to delivering fresh, high-quality products directly from production. If you have any further inquiries or require additional information, please do not hesitate to reach out to our customer support team.

Thank you for choosing ALPHAPEX. We look forward to serving you and providing an excellent shopping experience.

Sincerely,

ALPHAPEX